are to a simple formula. We undertake to collect
clients from their chosen pick-up point, usually
their home, and drive them to the requested
destination, at all times being cognisant and
supportive of their level of impaired mobility, or
journeys are 'Wait and Return', given that clients'
appointments, are on average, upwards to one hour
long. On this basis, drivers will wait for the
client, and if need be, accompany them to the
waiting room and sit with them. If the client's
appointment is longer, the driver, at their
discretion, may choose to leave and return later
when the client is ready for the homeward journey.
drivers use their own vehicles, and have made
arrangements with their insurers to be covered as a
volunteer driver. All drivers are vetted by the
Criminal Records Bureau and assessed for
Using the Service
- Clients MUST give us 5 working days notice of their journey requiremnents. Our telephone is attended Monday,
Wednesday and Friday from 10.00 am until 1.00 pm.
Clients should call during these hours and explain
their journey requirements to our Administrator. One
of our Volunteer drivers will be assigned for the
journey and their name and telephone number will be
provided to the Client. Messages can be left on our
telephone outside of the hours given, but the
messages won't be attended to until the
Administrator is in attendance again.
are as follows: Return journeys within the
Windsor SL4 area are 5 pounds. Return journeys to Wexham
Park, St Marks and Heatherwood Hospitals are 12 pounds.
Journeys to destinations outside Windsor of a
similar distance as the three hospitals mentioned,
are 12 pounds.
Note - Journeys
necessitating two return trips: Where a client is
taken to their destination on one day and picked up
the next day, or taken in the morning and collected
in the afternoon, an increased charge will apply.
This is to cover the cost of paying our drivers for
the additional round trip. Charges are as follows: 5 pounds
is increased to 7 pounds and 12 pounds is increased to 16 pounds.
Journeys of a greater
distance are charged at 65 pence per mile, and this
includes the return journey distance. Clients are
expected to pay for any expenses incurred, e.g.
parking costs, Congestion Charge, and the cost of
any meals or refreshments for the driver as
appropriate to the nature and length of the journey.
Clients must pay their
driver at the conclusion of the journey. This can be
by cash, or a cheque made out to WVCS. The driver
will provide the client with a receipt.